Press releases

Shiji Helps Hotels Respond to Customer Feedback

Shiji Group provides a solution that helps hotels and restaurants listen to and act on guest comments quickly and efficiently. Establishments use ReviewPro to exceed the expectations of their customers, improve their position in online rankings and increase sales. The company will be exhibiting this and other interesting tools at FITUR, which are detailed below.

19 Dec 2019

Shiji offers a suite of cloud-based solutions that enable businesses in the hotel, entertainment, food and retail sectors to improve customer experience and service. At FITUR 2020, the group will showcase a wide range of solutions, ranging from operational (PMS/POS), distribution and payment gateway solutions to guest and business intelligence solutions.

-Infrasys: a comprehensive cloud-based POS solution with offline capabilities and open APIs, which helps hotel and restaurant chains to improve central management globally.

-StayNTouch: A customer-centric PMS, with a mobile solution that help hotels raise service levels, drive revenues, reduce costs, and ultimately change the way hotels can captivate their guests.

-Concept: a robust membership system for golf and spa related businesses that is uniquely integrated with hotel property management systems and with unrivalled know-how in managing global golf and spa guest data.

-Shiji Payment Gateway: global payment and data interchange solution. With a single connection from any business system to the payment platform, customers can access a wide range of local, regional and international payment systems, including card, non-card/eCommerce and Token.

-Shiji Distribution Solutions: a global distribution solution, channel manager and content management system that is the leader in connectivity to the Chinese market with best-in-class connections around the world.

Founded in 1998, Shiji Group currently has 4000 employees serving more than 60,000 hotels, 200,000 restaurants and 600,000 points of sale.

More information at