FITUR TRAVEL TECHNOLOGY 2023 will offer the latest innovations in digital management, reservations and customer experience
More than 60 companies will participate in this space, within the framework of FITUR, which will be held from 18 to 22 January 2023 at IFEMA MADRID
Solutions for 100% digitised hotel management, omnichannel communication systems, centralised controls and real-time data integration, intuitive developments for financial reporting, automation of customer registration and operational processes, platforms developed with artificial intelligence, hyper-personalised experiences, and integrated booking engines and software that increase the profitability of the establishment, are just a few of the numerous developments that will be presented.
Improving hotel management, digitalisation, the use of artificial intelligence, personalising the customer experience, and boosting bookings, efficiency and profitability are among the main proposals at FITUR TRAVEL TECHNOLOGY 2023. More than 60 companies will take part in this space, which will bring together the main suppliers of technology and innovative solutions for the next generation of travel, taking place within the framework of FITUR, the International Tourism Trade Fair, organised by IFEMA MADRID, from 18 to 22 January 2023.
Improving hotel management
Improvements in hotel management, omnichannel communication and the most advanced software applications will be present at FITUR TRAVEL TECHNOLOGY. Hotel Data Flow presents We_Love_Data, the solution for 100% digitised integrated hotel management, which generates high-impact information for data-driven decision making. Asksuite provides intelligent omni-channel communication for hotels and resorts, with a platform that offers centralised control of all channels and best-in-class automation (the company has won the international award for Best Hotel Chatbot for three consecutive years). While Duetto enables revenue teams to deploy and scale cost-effective strategies through real-time data integration.
Digital management in Hotelkit makes it possible to carry out daily tasks in a structured way (shift changes at reception, daily routine checklists, nightly security rounds, breakfast buffet arrangements, etc.). Octorate offers an all-in-one software for Hotels, B&Bs and flats that enhances and automates all accommodation-related processes in an intuitive way. Hotelgest will unveil an autonomous and personalised system on any device, anytime, anywhere. And Fairmas provides an intuitive solution for financial reporting and control, showing the most relevant KPIs to maximise profits.
Digitalisation and artificial intelligence
Digitalisation, artificial intelligence and advances in customer registration bring great advantages for both hotels and customers, as can be seen at FITUR TRAVEL TECHNOLOGY. Delta Informatica presents all the novelties in digitisation and people registration software at the fair. Eisi Soft helps to digitalise and manage operational, technical-legal, hygienic-sanitary and environmental processes that must be carried out in facilities and various kinds of assets. And Roommatik offers self check-in solutions and products tailored to the needs of each establishment. With more than 50 PMS integrations and leading brands of electronic locks, its check-in kiosks help streamline guest check-in and increase hotel profitability.
Briguest offers a digital communication platform developed with artificial intelligence that allows guests to communicate with the hotel at all times. HiJiffy presents an operating system that also uses artificial intelligence to create refined interactions between hotels and their customers, with the ability to understand emotions. And OTA Insight helps retailers make better distribution and revenue management decisions with business intelligence tools hosted in the cloud.
Personalisation and customer experience
Eroom Suite enables hotel businesses to optimise processes in the areas of entertainment, connectivity, interactivity and technology to deliver hyper-personalised experiences, while increasing their profitability. IDeaS improves controls and revenues with easy-to-use, all-in-one management solutions that also boost the bottom line. GuestPro, a 360° platform, connects the accommodation with the guest at all stages of the guest journey. While Mews, an innovative cloud for hotels & accommodation, makes it possible to improve performance, maximise revenue and deliver remarkable customer experiences.
Shiji Group offers a wide range of software solutions, such as an enterprise point of sale and a state-of-the-art property management system for hotel groups. The SuitePad digital guest directory optimises in-room communication and combines the digital folder with the travel guide, service menu, TV remote control, telephone, etc. on one device. And BEONx optimises pricing and distribution based on consumer expectations and purchasing behaviour.
Paraty World's parent company, Paraty Tech, presents the latest innovations in its booking engine, including a new flexible calendar that offers customers the possibility of changing their travel dates. Regiondo markets its system for tour operators and tourism and leisure activities. RoomRaccoon offers a complete all-in-one solution, combining a PMS (property management system), a channel manager, a booking engine and a payment platform. While Sihot includes a booking engine, a point-of-sale system, an event management platform and more than 20 modules to customise the PMS.
Stay brings to the fair its digital booking of services (room service, spa, sports facilities, etc.), real-time surveys, smartphone communication between staff and guests and digital management of requests. And The Hotels Network provides analytics tools that make it easier for hotel brands to attract and connect with guests.
Efficiency and cost-effectiveness
Efficiency in the operation and profitability of the business are key elements in hotel development, as will also be seen at FITUR TRAVEL TECHNOLOGY. Niikiis presents a human resources software that not only improves operational efficiency, reducing time and costs in manual and repetitive tasks, but also increases employee loyalty. RoomCloud offers hotel and holiday rental software dedicated to OTA distribution, online sales and GDS connections, and also allows connection to metasearch engines (Google Hotel Ads, Trivago and TripAdvisor) to strategically manage and increase revenues.
Wavycat by Wavyssa is the first revenue software developed by and for holiday hoteliers, optimising revenue from all channels, online and offline, reducing costs and increasing profitability. While LoungeUp, an all-in-one platform already used by more than 3,000 tourism accommodation suppliers, not only simplifies and personalises the guest experience, but also streamlines operations and maximises revenue for the establishment.