Press releases

Thanks to the integration of Booker and LoungeUp, hotel guests are reserving their spa treatments directly from their smartphone. An example of the MMV group.

LoungeUp is the provider of a customer portal solution for the hotel industry which allows establishments to streamline and personalise their guest’s stay.

Whether a list of the hotel’s services, a chat that allows contact with the reception, informing maintenance of a technical problem or using the interactive map, which suggests points of interest around each residence, travelers can find all they need on this app to have the best stay possible.

19 Dec 2018

This is the case for ‘Mmv Holiday Club’. The ‘Holiday companion’ app of the Mmv Group allows each holiday-maker to access a certain number of services before or during their stay:

·       An SMS alert a few days before arrival, activates a preparation form which allows guests to add last minute services if they desire

·       Check-in can be done online via the app

·       On the way to a winter holiday, they will receive push notifications notifying them of traffic conditions

·       On site at the resort, adult and children’s entertainment and activities programs are accessible via the app

·       The mmv Social Club feature offers holiday-makers the possibility to create their own activities within the CLUB Hotel area whilst also sharing and organising these activities amongst themselves

·       Check-out is facilitated by the payment of consumed items during the stay via the app


And, starting this winter, both before and during their stay, holiday-makers can now reserve a spa treatment or book access to the spa’s equipment, as well as choosing the time of their appointment extremely easily, along with also being able to pay directly from their phone. All they need to do is simply download the app or connect to the hotel’s wifi from their room and select the treatments that interest them, along with an available time slot. The customer experience is improved as it is simplified.

The integration with Booker allows the establishment to easily generate invoices and plan its schedule more efficiently. The spa staff benefit from real time savings as bookings are integrated directly into their reservation books.


About LoungeUp

Created in 2012, LoungeUp has quickly established itself as a major player in the field of customer relations, and includes as its’ clients renowned hotel chains such as Best Western Hotels & Resorts, Hôtels Barrière, Tiara Hotels & Resorts, Relais du Silence, Qualys Hotels…

LoungeUp never ceases to renew itself to be able to offer hoteliers the best technological tools which allow hoteliers to have a privileged relationship with their guests all while also increasing customer satisfaction and loyalty. Its products are designed to streamline the customer journey, be it through LoungeUp App, an in-stay app, LoungeUp events, a module for events organisers, LoungeUp Emailing and LoungeUp SMS, a platform for sending transactional emails and SMS’s (upselling and pre check-in) as well as its latest product : LoungeUp GuestProfile, a CRM specifically designed for the hospitality industry.

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